Return & Refund Policy – PURÉSAL
Return & Refund Policy – PURÉSAL
Last updated: 04/05/2026
At PURÉSAL®, we aim to ensure customer satisfaction while maintaining clear and fair policies. Please read our Return & Refund Policy carefully before making a purchase., we aim to ensure customer satisfaction while maintaining clear and fair policies. Please read our Return & Refund Policy carefully before making a purchase.
1. No Returns or Refunds
All sales are final. We do not accept returns, exchanges, or refunds once an order has been confirmed and delivered.
2. Exceptions (Our Responsibility Only)
A return or refund will only be accepted in the following cases:
- You received the wrong item
- The item delivered is incorrect due to our error
- The product is defective or damaged upon arrival due to our handling
- In these cases, you must contact us within 3 days of receiving the order.
3. Condition for Approval
To be eligible for a replacement or resolution:
- The item must be unused
- The item must be in its original packaging
- Proof (photo or video) must be provided showing the issue
- The issue must be verified by our team
4. Process for Reporting Issues
If you receive an incorrect or damaged item, please contact us immediately:
Phone: +962 775 588 823
Email: sales@leadersds.net
Include your order number and clear photos of the issue.
5. Resolution
If your claim is approved:
- We may offer a replacement item or
- A correction of the order, depending on the situation
- Refunds are only issued if a replacement is not possible.
6. Shipping Costs
- If the issue is our mistake, we will cover replacement shipping costs.
- In all other cases, shipping fees are non-refundable.
7. Late or Missing Claims
Claims made after the 3-day reporting window will not be accepted.
8. Contact Us
For any questions regarding returns or issues:
Brand: PURÉSAL
Phone: +962 775 588 823
Email: sales@leadersds.net
